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Which Door Ltd Cancellation Policy
  • When a customer wishes to cancel their hosting subscription for any reason, we will treat the request promptly, and with a view to making the cancellation or migration process as smooth as possible.
  • In all cases, when an account cancellation request is raised, we will investigate the reasons and identify if any additional support can be offered, in order to resolve the cause of the cancellation request.
  • Before we process a cancellation request, we will check for domain names and other account features which will be lost following the cancellation. We will make customers aware of the implications of cancelling their account and provide advice on moving these services if requested.
  • All customers, when cancelling, will be asked to complete a voluntary feedback survey. The results of which will be analysed regularly to highlight areas in which we need to improve.
  • When an account is closed, access to all account features provided by Whichdoor Ltd will be removed. This includes email, hosted web-space and Member Centre access.
  • Cancellation requests can only be made by the account holder, or an authorised representative of the account holder.
  • A cancellation request can be made in the following ways:

By calling us: The quickest and easiest way to request a cancellation is by calling our Customer Service Team on 0151 643 6947.
 Any notice period that applies to the cancellation request will start as soon as a call is made to our Customer Service Team.

By email: You can request a cancellation by emailing our Customer Service Team at admin@whichdoor.co.uk.
Any notice period that applies to the cancellation request will start as soon as we receive the email.

Domain Names

  • When we receive an account cancellation request, customers should provide instructions about what they would like to happen to any domain names on their account.
  • If no instructions are received, the domain name will be parked and will cease to function. It will not be renewed by us when the renewal is due.
  • For a customer who has the domain name option, if it is less than twelve months since the domain name was first registered or first renewed by us, a payment of £20 will be required.
  • This is the full cost of registering a .co.uk domain name with us currently.

Refund Policy

Since Whichdoor Ltd is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent. As a customer you are responsible for understanding this upon purchasing any item at our site.

Please note that we do not bear any responsibility and therefore we do not satisfy any refund/return/exchange requests based on incompatibility of our products with some third-party software (plug-ins, add-ons, modules, search engines, scripts, extensions etc) other than those which are specified as compatible in a description available on the preview page of each product. We don't guarantee that our products are fully compatible with any third-party programs and we do not provide support for third-party applications.

Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.

Customer Service

Price lists vary and are available upon request. For all other enquiries contact us via the following avenues.

1. By Post:
Customer Service Team Which Door Ltd
Station House
24-26 Grove Street
New Ferry
Wirral
CH62 5AZ

2. By Email:
Contact us via admin@whichdoor.co.uk

3. By Phone:
Our customer service team can be contacted on 0151 643 6947.

Privacy Policy

Whichdoor Ltd has created this privacy policy to demonstrate our commitment to the privacy of the users of our website, products and services. Please read the following to learn more about our privacy policy, and how we treat personally identifiable information collected from our visitors and users. What this Privacy Policy Covers This privacy policy covers Whichdoor Ltd, treatment of personally identifiable information collected by Whichdoor Ltd through a website owned and operated by Whichdoor Ltd.

What this Privacy Policy Covers
This privacy policy covers Whichdoor Ltd, treatment of personally identifiable information collected by Whichdoor Ltd through a website owned and operated by Whichdoor Ltd.

Collection and Use of Personal Information
You can visit the websites of Whichdoor Ltd without revealing any personal information. However, Whichdoor Ltd needs certain personal information if you wish to purchase our products, register for an affiliate account, receive the Whichdoor Ltd newsletter, or use certain Whichdoor Ltd services.

Where required, this information may include your personal contact information and/or your company contact information. Whichdoor Ltd will use this information to reply to your inquiries, to provide you with requested products and services, to set up your account, and to contact you regarding new products and services.

By accessing the services of Whichdoor Ltd and voluntarily providing us with the requested personal information, you consent to the collection and use of the information in accordance with this privacy policy.

Consent
If you do not consent to the collection, use or disclosure of your personal information as outlined in this policy, please do not provide any personal information to Whichdoor Ltd. If you have provided personal information to Whichdoor Ltd and no longer consent to its use or disclosure as outlined herein, please notify Whichdoor Ltd at admin@whichdoor.co.uk.

Security
Unfortunately, no data transmission over the Internet can be considered 100% secure. However, your Whichdoor Ltd Information protected for your privacy and security. In certain areas of our websites, as identified on the site, Whichdoor Ltd uses industry-standard SSL-encryption to protect data transmissions.

We also safeguard your personal information from unauthorized access, through access control procedures, network firewalls and physical security measures.

Further, Whichdoor Ltd retains your personal information only as long as necessary to fulfil the purposes identified above or as required by law. Changes to this Privacy Policy Whichdoor Ltd may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Whichdoor Ltd websites after any such amendments signifies your acceptance thereof.

Changes to this Privacy Policy
Whichdoor Ltd may at any time, without notice to you and in its sole discretion, amend this policy from time to time. Please review this policy periodically. Your continued use of Whichdoor Ltd websites after any such amendments signifies your acceptance thereof.

Questions or Suggestions
If you have questions or suggestions about this privacy policy, or your own personal information, please e-mail us at admin@whichdoor.co.uk

Policy Changes
We will list changes to the policy as they occur, to make it easier for you to see if and how the policy has altered since you last read it.

Date

1st December 2008
1st March 2009
1st September 2009
24th May 2010
Policy

Policy Created
Policy Amendment
Policy Change
Policy Amendment